Frequently Asked Questions
Printing
Should I protect my prints and are they waterproof?
Since the UltraChrome inks are water-based, prints made with these inks can be damaged
by water. Although giclée prints have much higher archival properties than traditional
offset lithography prints, they should not be exposed to direct sunlight and put
them behind glass if possible. Handle your prints the way you would treat a painting.
For canvas, we recommend protecting them with a clear varnish. All our canvas prints
come with a protective clear coating.
How long will my prints last?
Under normal lighting conditions, our archival ink and paper combinations last at
least 75 years on fine art papers. We recommend visiting
www.wilhelm-research.com for more information regarding longevity of inks.
Can I stretch canvas Giclée prints?
Yes, and we offer this service if
you'd like to have it done for you. You can wrap canvas to the back of the stretcher
bars or to the sides. Back stapling keeps the sides clean and allows the print to
be displayed without a frame. Side-stapling requires less of a border but a frame
will be needed to cover unsightly staples.
If you do plan to stretch your canvas prints, be sure to figure in a border for
the print. For thick stretcher bars, allow at least a 3 inch border for back-stapling
and a 2 inch border for side-stapling. For standard 3/4 stretcher bars, allow 2
inch and 1 inch borders respectively. A stretched canvas will add weight and dimensional
size to a package. If you want to stretch you own canvas, we will leave a border
for you to work with. Our canvas prints come with a clear coating that will protective
the print and won't crack during the stretching process.
How large should my digital files be?
Create your images at 180 to 360 dpi at final output size. If your image has very
fine detail and is to be printed on smooth hard media like photo-base papers, create
the file at 360 dpi to maintain sharpness and detail. For example, if you plan to
create a detailed 16"x20" print at 360 dpi on photo paper, your image size would
be 5760 x 7200 pixels. Click here
to see a breakdown resolutions and print sizes
If you have an existing file and you cannot recreate your image at a high resolution,
do not simply resize and resample it with a graphics program to achieve the
higher resolution. Let us handle if for you because we have techniques and interpolation
functions that will produce the best results possible.
Can I use photos taken with my digital camera?
Yes, but there is an upper limit on the size and quality of the print. Check out
our print size tables to see what print sizes are possible depending on the size
of the image file. If you want to push for larger print sizes, let us handle if
for you because we have techniques and interpolation functions that will produce
the best results possible.
Can I send you a digital image file that is ready-to-print?
Absolutely, we can work from a ready-to-print image file. It is still your choice
as to whether you want a test print first or you want to go direct-to-print without
any preview. We only recommend direct-to-print if you have already created prints
from the same image file on the same paper/ink/printer combination. If you haven't
then the results can vary greatly and there is an excellent chance you won't be
happy. If your digital image can't produce an acceptable Giclée, the options are
for us to make the needed changes at extra cost or to return the image to you.
What is the best way to send you my image file?
You have a variety of options:
- Send or drop off the image file burned on a CD.
- Upload the image to us via FTP. We accept free of charge files sent to our website
via FTP. You may upload files to a total of 150mb, but you must first call or write
us for settings and permission.
Do photographers print on fine art papers?
Yes, many photographers today are printing Giclées on fine art paper. This is an
excellent way to reproduce a photograph since for many images, the paper has better
aesthetic and archival properties than photo papers.
What is dot gain?
Dot gain is a measure of the spread of an ink droplet when it is applied to a substrate.
The smaller the dot gain, the higher the effective resolution of the substrate.
Canvas and photo papers offer the smallest dot gain which is required for works
with ultra-fine detail. However, photo papers do not have the archival properties
of canvas and fine art papers. Elegance and Somerset Velvet fine art papers have
a higher dot gain, but the resolution of these papers is more than sufficient to
reproduce most art. We have found that Somerset Velvet has the highest dot gain
of the fine art papers which can be perfect for works with softer details like pastels
and watercolor paintings.
How can I get the very best print possible?
Have a 4"x5" or 8"x10" transparency made of your original and send it to us for
drum scanning or send us the
original artwork and we'll scan it using our
Better Light scanning system. Both ways lead to a digital master file that
can pick up every nuance of your art and support a wide range of print sizes.